Case Study: TenonTours Unifying Business Operations in Six Weeks

Client Overview:

  • Client: Tenon Tours
  • Industry: Travel and Hospitality
  • Challenge: LemonRock needed to merge their operations with Tenon Tours while maintaining separate business identities and workflows.

Objectives:

  • Managing large volumes of contact and deal data requiring cleaning and strategic migration
  • Integrating existing Gravity Forms systems with new Business Unit structures
  • Maintaining business continuity during the transition
  • Meeting a strict deadline
  • Ensuring proper data segregation between business unitsPreserving custom workflows while optimizing for the new structure

Process:

  • Phase 1: Assessment and Planning (Weeks 1-2)
  • We began with a comprehensive analysis of both companies' data structures and operational needs. This included:Detailed mapping of data properties requiring synchronization
  • Assessment of existing Gravity Forms integration points
  • Analysis of current workflow structures and optimization opportunities
  • Development of a clear project roadmap with specific milestones
  • Phase 2: Implementation and Integration (Weeks 3-4)
  • The core migration phase involved:Systematic data cleaning and preparation for transfer
  • Strategic implementation of Business Unit structures
  • Integration of Gravity Forms with new Business Unit frameworks
  • Initial workflow updates and optimization
  • Phase 3: Optimization and Launch (Weeks 5-6)
  • The final phase focused on:Comprehensive workflow testing and refinement
  • System-wide integration testing
  • Final adjustments based on test resultsPreparation for seamless go-live transition

Key Achievements:

Operational Efficiency

  • Successfully migrated all contact and deal data with proper Business Unit assignment
  • Maintained business continuity throughout the transition
  • Completed the entire project ahead of the 4 week deadline

Technical Achievement

  • Integrated all Gravity Forms systems with new Business Unit structure
  • Optimized workflows across both business units
  • Established clear data segregation protocols

Business Value

  • Reduced operational overhead through workflow automation
  • Improved data accuracy and accessibility
  • Enhanced reporting capabilities across business units

Conclusion:

The successful implementation of this HubSpot migration has positioned both LemonRock and Tenon Tours for enhanced operational efficiency and scalability. The new integrated system provides:

  • Improved data management capabilities
  • Enhanced workflow automation
  • Better cross-unit collaboration opportunities
  • Stronger foundation for future growth

This project demonstrates our ability to handle complex HubSpot migrations while maintaining business continuity and meeting tight deadlines. The successful outcome serves as a blueprint for future similar integrations, highlighting the importance of thorough planning, systematic implementation, and continuous stakeholder communication.

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